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Customer Data Summit (CDS) is a 3-day conference focused on customer experience optimization and the best approaches to leveraging customer data to improve business practices in the financial services industry. Financial Services institutions are aware that largely untapped customer databases can potentially be used to optimize customer relationships and drive increased business value. Now more than ever, businesses are turning to strategic analysis of customer data to gain more actionable insight into what is motivating and driving customer’s decision-making process. CDS provides the ideal forum to gain insight into these crucial issues by hearing from and networking with relevant industry leaders.
in Data Privacy
via Business Intelligence Network @ 7:07 1st Jul
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Infosolve Technologies has introduced an innovative Customer data integration solution OpenCDI™. A solution that is highly efficient and cost effective, while delivering results with speed and accuracy. Infosolve Technologies expertise in comprehensive data integration solutions provides organizations with a standardized, proven, methodical, approach to Customer Data Integration, addressing both structured and unstructured data to create the most comprehensive view of the customer. Furthermore, Infosolve's solution addresses the critical data monitoring and data quality processes within the Customer Data Integration framework, assuring that the single view of the customer is completely accurate.
in Data Privacy
via Search SMB @ 10:49 7th Jun
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Infosolve Technologies has introduced an innovative Customer data integration solution OpenCDI™. A solution that is highly efficient and cost effective, while delivering results with speed and accuracy. Infosolve Technologies expertise in comprehensive data integration solutions provides organizations with a standardized, proven, methodical, approach to Customer Data Integration, addressing both structured and unstructured data to create the most comprehensive view of the customer. Furthermore, Infosolve's solution addresses the critical data monitoring and data quality processes within the Customer Data Integration framework, assuring that the single view of the customer is completely accurate.
in Data Privacy
via BizReport.com @ 2:57 7th Jun
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Infosolve Technologies has introduced an innovative Customer data integration solution OpenCDI™. A solution that is highly efficient and cost effective, while delivering results with speed and accuracy. Infosolve Technologies expertise in comprehensive data integration solutions provides organizations with a standardized, proven, methodical, approach to Customer Data Integration, addressing both structured and unstructured data to create the most comprehensive view of the customer. Furthermore, Infosolve's solution addresses the critical data monitoring and data quality processes within the Customer Data Integration framework, assuring that the single view of the customer is completely accurate.
in Data Privacy
via Bitpipe @ 2:57 7th Jun
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Infosolve Technologies has introduced an innovative Customer data integration solution OpenCDI™. A solution that is highly efficient and cost effective, while delivering results with speed and accuracy. Infosolve Technologies expertise in comprehensive data integration solutions provides organizations with a standardized, proven, methodical, approach to Customer Data Integration, addressing both structured and unstructured data to create the most comprehensive view of the customer. Furthermore, Infosolve's solution addresses the critical data monitoring and data quality processes within the Customer Data Integration framework, assuring that the single view of the customer is completely accurate.
in Data Privacy
via Line56 @ 6:01 7th Jun
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KING OF PRUSSIA, Pa., May 28, 2008 - GSI Commerce Inc. (Nasdaq: GSIC) today announced that it has recently implemented PowerReviews’ tag-based Social Navigation™ feature on select GSI partner Web stores. This feature allows online shoppers to more quickly find products and narrow the selection using customer feedback, specifically customer-rated pros, best uses and affinity groups. Enabled by patent-pending PowerTags™ technology, Social Navigation dynamically incorporates product tags— succinct descriptive terms—gathered during the customer review process directly into a Web store’s primary navigation. Social Navigation combines the Web 2.0-enabled capability of tagging, unique to PowerReviews product review technology, with an online store’s front-end navigation to increase the visibility of customer ratings and reviews and provide custo
in E-commerce
via InternetRetailer.com @ 12:57 30th May
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Made in IBM Labs: IBM Technology to Protect Customer Data in the Call Center Industry Next-Generation Data Masking Technology Advances Security and Privacy of Critical Customer Data
in Data Privacy
via Quote.com India @ 16:59 3rd Jul
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Printer Friendly Graphic Lynk Software, a leading provider of customer service business solutions, today announced the introduction of Everest 6.0. Everest 6.0 extends the popular Everest customer complaint management solution onto a full web-based platform. Lynk Software introduced the Everest Solutions Series to help businesses and organizations refine and enhance their internal and external customer relationships.
in E-commerce
via PR News Now @ 13:36 20th May
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(www.powerreviews.com), the Internet's most comprehensive developer of customer-review solutions for retailers and their shoppers, announced today that Mercantila (www.mercantila.com) a leader in home and specialty products has chosen PowerReviews to harness the power of its customer reviews, increase sales and build stronger customer relationships.
in E-commerce
via Earthtimes.org @ 19:41 21st May
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SAN FRANCISCO, BUSINESS WIRE -- PowerReviews(TM) (www.powerreviews.com), the Internet's most comprehensive developer of customer-review solutions for retailers and their shoppers, announced today that Mercantila (www.mercantila.com) a leader in home and specialty products has chosen PowerReviews to harness the power of its customer reviews, increase sales and build stronger customer relationships.
in E-commerce
via Consumer Electronics Net @ 1:55 22nd May
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SAN FRANCISCO --(Business Wire)-- PowerReviews(TM) (www.powerreviews.com), the Internet's most comprehensive developer of customer-review solutions for retailers and their shoppers, announced today that Mercantila (www.mercantila.com) a leader in home and specialty products has chosen PowerReviews to harness the power of its customer reviews, increase sales and build stronger customer relationships.
in E-commerce
via TMC Net @ 4:11 22nd May
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San Francisco, Calif., May 21, 2008 -- PowerReviews (www.powerreviews.com), the Internet`s most comprehensive developer of customer-review solutions for retailers and their shoppers, announced today that Mercantila (www.mercantila.com) a leader in home and specialty products has chosen PowerReviews to harness the power of its customer reviews, increase sales and build stronger customer relationships. -
in E-commerce
via InternetRetailer.com @ 8:47 24th May
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Loquendo, global provider of speech technology, and H-Care, leader in developing multi-channel platforms for self-service and customer care, have revolutionized the customer's online experience with a range of customer care solutions for diverse sectors right across the globe.
in E-commerce
via Loquenda @ 9:05 13th Jul
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Italy - July 3, 2008 - Loquendo, a provider of speech technology, and H-Care, a provider in developing multi-channel platforms for self-service and customer care, have revolutionized the customer's online experience with a range of customer care solutions for diverse sectors right across the globe.
in E-commerce
via ContactCenterWorld.com @ 23:32 3rd Jul
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Users across multiple industries are succeeding with Master Data Management (MDM) by balancing their business focus between high-level architectural or foundational data management issues along with a sharp focus on specific business challenges and opportunities. This "think globally, act locally" approach is translating MDM-related initiatives into significant business, including better customer care, cross-selling and up-selling, and more effective business decisions and processes.
in Data Privacy
via Aberdeen Group @ 12:46 5th Jun
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Users across multiple industries are succeeding with Master Data Management (MDM) by balancing their business focus between high-level architectural or foundational data management issues along with a sharp focus on specific business challenges and opportunities. This "think globally, act locally" approach is translating MDM-related initiatives into significant business, including better customer care, cross-selling and up-selling, and more effective business decisions and processes.
in Data Privacy
via Aberdeen Group @ 12:18 14th Jun
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Despite the growth in the popularity of online retail, customer’s are less impressed with internet shopping sites such as Amazon and Ebay as they used to be, and satisfaction levels are starting to wane according to the American Customer Satisfaction Index (ACSI).
in E-commerce
via Netimperative @ 10:33 20th May
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cyteen02 writes "We run a data processing and tracking system for a customer in the UK. We provide a simple Web site where the customer can display the tracking data held in our Oracle database. From these screens they can query based on a combination of 15 different data fields, so it's pretty flexible. We also provide a csv report overnight of the previous day's data processing, which they can load into their own SQL Server database and produce whatever reports they want. Occasionally they also want one-off specific detailed reports, so we write the SQL for that and send them the results in an Excel format spreadsheet. This all ticks along happily. However they have now asked for direct read-only access to our Oracle database, to be able to run ad-hoc queries without consulting us.
in Web Developer
via Slashdot @ 17:05 16th May
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BOSTON, Jun 26, 2008 (BUSINESS WIRE) -- Coveo Solutions Inc., a global provider of search-powered information access solutions, has announced today the limited availability of Coveo G2B(TM) for CRM. Coveo G2B for CRM is the only information access solution to provide designated users with a single view of all relevant customer data Relevant Products/Services instantly from a wide variety of CRM applications and other data sources including salesforce.com, Siebel, corporate intranet, tech support emails, customer support databases, and ERP systems.
in Data Privacy
via CRMDaily.com @ 7:43 28th Jun
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Talisma(R) Corporation, an nGenera company and a Customer Interaction Management (CIM) software solution provider, today announced the availability of Talisma CIM Solutions for Online Retail. A fully integrated suite of interaction solutions, Talisma CIM Solutions for Online Retail increase sales and customer satisfaction by assisting customers at the point of need in their preferred interaction channel - self-service, chat, email, phone, or VoIP.
in E-commerce
via CRM Today @ 14:16 10th Jun
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BELLEVUE, Wash. --(Business Wire)-- Talisma(R) Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the availability of Talisma CIM Solutions for Online Retail. A fully integrated suite of interaction solutions, Talisma CIM Solutions for Online Retail increase sales and customer satisfaction by assisting customers at the point of need in their preferred interaction channel -- self-service, chat, email, phone, or VoIP.
in E-commerce
via TMC Net @ 17:08 10th Jun
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AT&T is allegedly reversing its position on limiting iPhone sales to one per customer, and returning to the company's former three-per-customer rule after finding sufficient stock of the device to do so. InformationWeek writes that the announcement only comes after one day of restricted sales, but AT&T is supposedly restricting sales of the iPhone to credit and debit card purchases. AT&T would not comment on inventory levels of the device.
in Handhelds
via MacNN @ 23:12 16th May
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Wondering how to improve your company's e-commerce operations and increase customer loyalty, sales and word of mouth? Just follow the customer satisfaction strategies of Netflix.com, QVC.com and Amazon.com.
in E-commerce
via NetworkWorld @ 21:32 21st May
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