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Online Customer Satisfaction Improves Despite Economy: related news
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customer despite economy improves online satisfaction
ANN ARBOR, Mich.--(BUSINESS WIRE)--May 15, 2008--Netflix.com does the best job satisfying its customers, according to the ForeSee Results Top 100 Online Retail Satisfaction Index. The online retailer leads the Index with a score of 86 on the study’s 100-point scale with QVC.com (84) and Amazon.com (83) trailing slightly. Overall, customer satisfaction with the Top 100 online retailers is up 1.4% to a score of 75.
in E-commerce
via Macro World Investor @ 10:44 15th May
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TMCNet: Customer Satisfaction Improves for Retail Websites, According to ForeSee Results' Top 100 Online Retail Satisfaction Index
in E-commerce
via TMC Net @ 17:44 15th May
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A retailer's ability to keep consumer's happy is what gives it the edge in today's volatile economy. The "Spring 2008 Top 100 Online Retail Satisfaction Index," an annual report released by ForeSee Results, finds an overall improvement among the top retailers.
in E-commerce
via ClickZ Today @ 17:40 15th May
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Despite the growth in the popularity of online retail, customer’s are less impressed with internet shopping sites such as Amazon and Ebay as they used to be, and satisfaction levels are starting to wane according to the American Customer Satisfaction Index (ACSI).
in E-commerce
via Netimperative @ 10:33 20th May
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SYDNEY, Australia – 5 June 2008 – Symantec Corp. (Nasdaq: SYMC) today announced the availability of Symantec Online Fraud Protection, a comprehensive program that includes Symantec services, education and ongoing monitoring and management capabilities designed to protect businesses that conduct large volumes of financial transactions and their customers from losses due to online fraud. This offering helps businesses shield their customers from a variety of online threats, including phishing and pharming. By helping their customers safely conduct transactions online, businesses can boost customer loyalty, minimise financial loss and legal exposure, and reduce risks to their corporate brand. Corporate brand erosion as a result of online fraud is a significant problem facing all organisations that conduct business online.
in E-commerce
via Linux World Australia @ 4:29 5th Jun
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Omniture, Inc. (NASDAQ: OMTR), a leading provider of online business optimization software, today announced that GameFly.com has selected Omniture Test&Target to improve its users' online video game rental experience and provide quantifiable results from its new online marketing campaigns. GameFly is the leading video game rental service. Consumers sign up online and select the games they want from over 5000 of the latest and classic video games across nine platforms. GameFly will use Omniture Test&Target to analyze online marketing campaigns showcasing GameFly's large selection of video game titles. By testing and measuring the effectiveness of each campaign, GameFly can better understand which content leads to higher customer conversion.
in E-commerce
via Macro World Investor @ 11:42 10th Jul
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According to the latest E SOURCE market research study, 51% of Internet users in the U.S. and Canada now pay at least one monthly bill online. That represents a substantial increase over the results of the company's 2004 research. At that time, only 33% of Internet users were making online payments. In 2005, the Pew Internet & American Life Project reported a relatively small increase -- around 38% of Internet users were paying a monthly bill online. According to Andrew Heath, director of Customer Satisfaction Services at E SOURCE and one of the new study's authors, "our current finding is important because it indicates a major shift in customer behavior over the past four years." He added that the new research also found that "16% of the people who have used a utility's interactive voice reponse (IVR) system have used it to make a monthl
in E-commerce
via Electric Energy Online @ 10:21 10th Jun
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Customer Data Summit (CDS) is a 3-day conference focused on customer experience optimization and the best approaches to leveraging customer data to improve business practices in the financial services industry. Financial Services institutions are aware that largely untapped customer databases can potentially be used to optimize customer relationships and drive increased business value. Now more than ever, businesses are turning to strategic analysis of customer data to gain more actionable insight into what is motivating and driving customer’s decision-making process. CDS provides the ideal forum to gain insight into these crucial issues by hearing from and networking with relevant industry leaders.
in Data Privacy
via Business Intelligence Network @ 7:07 1st Jul
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image According to “The State of Retailing Online 2008,” a study conducted by Forrester Research for ForeSee Results, which specializes in online customer satisfaction measurement, Apple, Newegg, and HP provide the most satisfying online experience in the computer and electronics market.
in E-commerce
via Macsimum News @ 4:37 17th May
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Malware, meaning computer viruses, trojans and spyware, is about money. The teenagers who wrote viruses have grown up and now they're trying to make money. The shadow Internet economy is worth over $105 billion. Online crime is bigger than the global drugs trade. There is a sophisticated online black market with tens of thousands of participants. Collectively, online criminals are using the techniques of the free market to subvert and corrupt legitimate online business.
in E-commerce
via BizReport.com @ 12:50 17th May
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Malware, meaning computer viruses, trojans and spyware, is about money. The teenagers who wrote viruses have grown up and now they're trying to make money. The shadow Internet economy is worth over $105 billion. Online crime is bigger than the global drugs trade. There is a sophisticated online black market with tens of thousands of participants. Collectively, online criminals are using the techniques of the free market to subvert and corrupt legitimate online business.
in E-commerce
via Line56 @ 21:48 16th May
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Symantec Corp. (NASDAQ: SYMC) today announced the availability of Symantec Online Fraud Protection, a comprehensive program that includes Symantec services, education and ongoing monitoring and management capabilities designed to protect businesses that conduct large volumes of financial transactions and their customers from losses due to online fraud. This offering helps businesses shield their customers from a variety of online threats, including phishing and pharming. By helping their customers safely conduct transactions online, businesses can boost customer loyalty, minimize financial loss and legal exposure, and reduce risks to their corporate brand.
in E-commerce
via Macro World Investor @ 9:40 19th May
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Toronto, ON – May 20, 2008 – Symantec Corp. (Nasdaq: SYMC) today announced the availability of Symantec Online Fraud Protection, a comprehensive program that includes Symantec services, education and ongoing monitoring and management capabilities designed to protect businesses that conduct large volumes of financial transactions and their customers from losses due to online fraud. This offering helps businesses shield their customers from a variety of online threats, including phishing and pharming. By helping their customers safely conduct transactions online, businesses can boost customer loyalty, minimize financial loss and legal exposure, and reduce risks to their corporate brand.
in E-commerce
via Backbone Magazine @ 4:53 21st May
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Talisma(R) Corporation, an nGenera company and a Customer Interaction Management (CIM) software solution provider, today announced the availability of Talisma CIM Solutions for Online Retail. A fully integrated suite of interaction solutions, Talisma CIM Solutions for Online Retail increase sales and customer satisfaction by assisting customers at the point of need in their preferred interaction channel - self-service, chat, email, phone, or VoIP.
in E-commerce
via CRM Today @ 14:16 10th Jun
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BELLEVUE, Wash. --(Business Wire)-- Talisma(R) Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced the availability of Talisma CIM Solutions for Online Retail. A fully integrated suite of interaction solutions, Talisma CIM Solutions for Online Retail increase sales and customer satisfaction by assisting customers at the point of need in their preferred interaction channel -- self-service, chat, email, phone, or VoIP.
in E-commerce
via TMC Net @ 17:08 10th Jun
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RAINBOW CITY, Ala., July 17 /PRNewswire/ -- Despite persistent news of a weakening economy, RealtyBid.com, the nation's leader in online home auctions, is still thriving. Second quarter results have confirmed expectations that company performance during the first six months of 2008 outpaced the first half of 2007, which had itself been a record-shattering year for the company. According to CEO/President Tony Isbell, RealtyBid.com, which offers thousands of discounted properties to home buyers and investors each month, saw its traffic increase during the first half of 2008 by an incredible 380 percent compared to the same time period in 2007. Also during the first half of 2008, RealtyBid.com saw its number of new registered bidders rise by 50.
in Online Auctions
via PR Newswire @ 14:20 17th Jul
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Wondering how to improve your company's e-commerce operations and increase customer loyalty, sales and word of mouth? Just follow the customer satisfaction strategies of Netflix.com, QVC.com and Amazon.com.
in E-commerce
via NetworkWorld @ 21:32 21st May
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ForeSee Results announced today that it was selected by Riverbed Technology, the technology and market leader in wide-area data services (WDS), to collect “voice of customer” feedback and measure customer satisfaction with www.riverbed.com.
in E-commerce
via CRM Today @ 14:16 10th Jun
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ANN ARBOR, Mich. --(Business Wire)-- ForeSee Results announced today that it was selected by Riverbed Technology, the technology and market leader in wide-area data services (WDS), to collect "voice of customer" feedback and measure customer satisfaction with www.riverbed.com.
in E-commerce
via TMC Net @ 14:15 10th Jun
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ANN ARBOR, Mich.--(Business Wire)-- ForeSee Results today announced that they will be working with The Atlanta Journal-Constitution, Cox Newspapers' flagship daily publication, to assess and improve online customer satisfaction with its website, www.ajc.com. ForeSee Results uses the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI) to help content-based e-businesses determine which specific Website elements (such as search, navigation, content) have the greatest impact on visitors' loyalty. This information can be invaluable for an online business that is reliant on advertising revenues or subscriptions in a competitive space, because satisfied customers are those who will return and recommend a site, increasing its value to advertisers.
in E-commerce
via Reuters @ 9:50 18th Jul
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KING OF PRUSSIA, Pa., May 28, 2008 - GSI Commerce Inc. (Nasdaq: GSIC) today announced that it has recently implemented PowerReviews’ tag-based Social Navigation™ feature on select GSI partner Web stores. This feature allows online shoppers to more quickly find products and narrow the selection using customer feedback, specifically customer-rated pros, best uses and affinity groups. Enabled by patent-pending PowerTags™ technology, Social Navigation dynamically incorporates product tags— succinct descriptive terms—gathered during the customer review process directly into a Web store’s primary navigation. Social Navigation combines the Web 2.0-enabled capability of tagging, unique to PowerReviews product review technology, with an online store’s front-end navigation to increase the visibility of customer ratings and reviews and provide custo
in E-commerce
via InternetRetailer.com @ 12:57 30th May
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Loquendo, global provider of speech technology, and H-Care, leader in developing multi-channel platforms for self-service and customer care, have revolutionized the customer's online experience with a range of customer care solutions for diverse sectors right across the globe.
in E-commerce
via Loquenda @ 9:05 13th Jul
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NEW YORK--(BUSINESS WIRE)--May 27, 2008--JupiterResearch, a leading authority on the impact of the Internet and emerging consumer technologies on business, has found that despite mounting interest in global expansion from US online retailers, very few currently have global presences. A new report published by JupiterResearch, “Global Online Retail: Navigating Successful International Expansion,” indicates that the majority of top US retailers do not have a substantial international online presence.
in E-commerce
via Macro World Investor @ 11:07 27th May
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Italy - July 3, 2008 - Loquendo, a provider of speech technology, and H-Care, a provider in developing multi-channel platforms for self-service and customer care, have revolutionized the customer's online experience with a range of customer care solutions for diverse sectors right across the globe.
in E-commerce
via ContactCenterWorld.com @ 23:32 3rd Jul
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